Refund & Cancellation Policy – New Hope Wellness : Yoga and Naturopathy
Last Updated: 01-01-2025
We value your commitment and understand that unexpected situations can occur. Below is our transparent refund and cancellation policy.
1. Retreat Booking Cancellations
1.1 If YOU Cancel
30+ days before retreat start:
✔ 70% refund OR 100% credit for a future retreat
15–30 days before retreat start:
✔ 50% refund
7–14 days before retreat start:
✔ 25% refund
Less than 7 days:
❌ No refund (only in extreme medical emergencies, case-by-case)
1.2 Non-Refundable Items
Visa fees, travel tickets, personal bookings
Once used services (meals, sessions, consultations)
2. If WE Cancel a Retreat
If New Hope Yoga cancels due to unavoidable reasons (weather, government rules, instructor emergency):
✔ 100% refund
OR
✔ 120% credit for a future retreat
We are not responsible for flight/train cancellations or other travel expenses.
3. Payment Gateway Fees
Payment gateway/service provider charges are non-refundable in all cases.
4. Online Classes & Services
24 hours before commencement: ✔ Full refund
Less than 24 hours: ❌ No refund (rescheduling may be offered)
5. “No Show” Policy
If you do not join the retreat/session and provide no prior notice:
❌ No refund.
6. Refund Processing Time
Approved refunds will be initiated within:
7–14 working days
(Time depends on bank/payment gateway.)
7. Contact for Refund Request
📩 Email:
📱 WhatsApp: +91 9211482647